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Foodstuffs North Island CEO Chris Quin at New World: “Our customers’ needs are changing fast”

Foodstuffs partners with local and global experts for supply chain excellence

Foodstuffs is partnering with global transport technology partners as part of its overall supply chain transformation programme, and is already reaping the benefits with reduced costs and delivery times.


“A supermarket with empty shelves is completely pointless. Ensuring our millions of customers can get what they want, whenever they need it, is absolutely critical,” says Chris Quin, CEO Foodstuffs North Island. “Equally important is the ability to transport products safely and efficiently, reducing time spent on the road and the impact on our environment.”

Mr Quin says Foodstuffs is excited to be part of the Intelligent Transport Systems Advisory Group (ITSAG), which is led by BusinessNZ and the Ministry of Transport and includes a number of industry leaders from the public and private sectors with an interest in the development and application of intelligent transport systems.

“Across the board we are investing in the latest transport technology to help improve efficiencies. This investment will cut back on the number of trucks on our roads even while the business continues to grow and change, delivering exceptional products and services to New World, PAK’nSAVE, Four Square, Liquorland and a host of other stores throughout the country. We have already reduced truck numbers by more than 100 vehicles over the last three years.”

Incredible expertise

 Mr Quin says that in addition to enhancing their supply chain, Foodstuffs’ online business is expanding at an exponential pace – with more than five stores a month being added to the roster to deliver fresh food and groceries to busy customers in their neighbourhoods. “Leading-edge transport technology is key to how we will be able to meet our customers’ needs for on-time delivery at an economical price.”

To achieve this, Foodstuffs is partnering with global transport technology partners such as JDA – a leading supply chain provider powering digital transformation – and with New Zealand technology companies such as vWork, a technology provider that helps make mobile workforces efficient, safe and customer focused in real time.

“We’re tapping into some incredible expertise – and we’re already reaping the benefits with reduced costs and delivery times. This is part of our overall supply chain transformation programme,” Mr Quin says.

Future-proofed supply chain

To be number one in food and beverage in New Zealand, Mr Quin says Foodstuffs needs fit-for-purpose facilities, the best team in the business, and a future-proofed world-class supply chain to connect suppliers to its stores safely and efficiently. 
A recent decision to move the Foodstuffs North Island support centre and develop one of New Zealand’s largest and most efficient distribution centres is part of the supply chain transformation.
“Our customers’ needs are changing fast. We believe all New Zealanders deserve more of what matters to them. For some, this is more time, more choice, more convenience, more value and more help making healthier food choices. For others, it’s all these things and more. We need to make sure we’re ready to face these changes head on – having a world-class supply chain with partners like JDA and vWork, among others, will help us deliver our promise.”

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